Overview
Trident Maintenance Services LLC ("TMS," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website Tridentmain.com or engage with our facility maintenance services.
Plain language summary: We collect only what we need to provide our services and respond to your inquiries. We do not sell your personal information to third parties. Ever.
By using our website or services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our website or services.
Information We Collect
Information You Provide Directly
When you contact us, request a quote, or engage our services, we may collect:
- Full name, job title, and company name
- Email address and phone number
- Facility address and location information
- Details about your facility, service needs, and maintenance requirements
- Payment and billing information (processed securely through third-party providers)
- Communications you send us via email, phone, or our contact form
Information Collected Automatically
When you visit Tridentmain.com, we automatically collect certain technical data, including:
- IP address and general geographic location (city/region)
- Browser type, version, and operating system
- Pages visited, time spent, and navigation patterns
- Referring website or search terms
- Device identifiers and screen resolution
How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide requested quotes or service estimates
- Deliver, manage, and improve our facility maintenance services
- Process service agreements and billing transactions
- Send operational communications (service confirmations, updates, invoices)
- Send marketing communications, with your consent, which you may opt out of at any time
- Analyze website usage to improve user experience and site performance
- Comply with legal obligations and enforce our agreements
- Protect against fraud, abuse, and security threats
Sharing & Disclosure
We do not sell your personal information. We may share information in the following circumstances:
- Service delivery: With our internal technicians and operations staff as necessary to perform contracted services
- Service providers: With trusted third-party vendors (e.g., cloud hosting, payment processors, email delivery) who are contractually bound to protect your data
- Legal requirements: When required by law, court order, or governmental authority
- Business transfers: In connection with a merger, acquisition, or sale of company assets
- Protection of rights: To protect the rights, safety, or property of TMS, our clients, or the public
SMS and Phone Number Sharing: SMS consent and phone numbers will not be shared with third parties or affiliates.
Cookies & Tracking Technologies
Tridentmain.com uses cookies and similar tracking technologies to enhance your browsing experience and analyze site usage. Types of cookies we use:
- Essential cookies: Required for the website to function correctly (session management, security)
- Analytics cookies: Help us understand how visitors interact with our website. Data is aggregated and anonymized.
- Preference cookies: Remember your settings and preferences for future visits
You can control and manage cookies through your browser settings. We do not use cookies for advertising targeting or cross-site behavioral tracking.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information, including:
- SSL/TLS encryption for all data transmitted through our website
- Secure server infrastructure with restricted access controls
- Regular security assessments and vulnerability testing
- Employee training on data privacy and security practices
While we take security seriously, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and protect access to your email account.
Your Rights
Depending on your jurisdiction, you may have certain rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request that we correct inaccurate or incomplete information
- Deletion: Request that we delete your personal information, subject to legal retention requirements
- Opt-out: Unsubscribe from marketing emails at any time
- Portability: Request your data in a structured, machine-readable format
- Restriction: Request that we restrict processing of your information in certain circumstances
To exercise any of these rights, contact us at privacy@tridentmain.com. We will respond within 30 days.
Data Retention
We retain personal information for as long as necessary to fulfill the purposes for which it was collected. Typically:
- Service records and contracts are retained for 7 years following completion
- Marketing communications data is retained until you unsubscribe or request deletion
- Website analytics data is retained for up to 26 months in anonymized form
- Contact form inquiries are retained for 2 years unless converted to active service agreements
Third-Party Links
Our website may contain links to third-party websites or services. This Privacy Policy applies only to Tridentmain.com. We are not responsible for the privacy practices of third-party sites and encourage you to review their privacy policies before submitting any personal information.
Children's Privacy
Our services are intended for business professionals and are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe this has occurred, contact us at privacy@tridentmain.com and we will promptly delete the information.
Changes to This Policy
We may update this Privacy Policy periodically. When we make material changes, we will update the "Last Updated" date at the top of this page. Continued use of our website after any changes constitutes your acceptance of the updated policy.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
- Email: info@tridentmain.com
- Phone: +1 (855) 205-0623
- General contact: Contact form